Brought in our VW minivan because the OBD code indicated transmission problems and we didn't want to pay dealer price to fix if we didn't have to. Rich towed the vehicle from our house to the shop, was up front and honest about the problem, came in right at the quoted price (which was very fair by my research), and was fast! Just as importantly, everyone was so courteous and easy to work with I feel I've now found my new local mechanic for myself and my family in town. Thanks guys!